At Florist East Finchley, we pride ourselves on delivering only the freshest flowers to our local community, including both households and businesses nearby. Our longstanding reputation as a trusted local florist is built on customer satisfaction, high-quality blooms, and attentive service. Every bouquet leaving our shop is carefully arranged to ensure your recipients are delighted every time.
We take every possible measure to ensure your flowers arrive in pristine condition. However, in the rare event that your floral arrangement arrives damaged or not as described, please let us know as soon as possible after delivery. Documenting the issue with a photo will help us quickly assess the situation and resolve your concerns. We want you to feel confident that when you order with Florist East Finchley, we stand behind every delivery.
Our aim is to guarantee unparalleled freshness on all flower deliveries. Every arrangement comes with a minimum five-day freshness window, provided the flowers are cared for according to our instructions. Should your flowers wither noticeably within this timeframe, despite appropriate care, we want to hear from you so we can make things right. This freshness promise underpins our service to all East Finchley customers, whether it’s a thoughtful bouquet for a loved one or a weekly display for a business.
Your satisfaction is our top priority. If your flowers arrive damaged, wilted, or simply do not meet our freshness standard, you are eligible for either a full refund or a replacement bouquet. Simply contact us within 24 hours of delivery with details and, ideally, photos illustrating the issue. We will respond promptly and arrange for your preferred resolution—either replacing the flowers at no additional cost or providing a refund back to your original payment method. Our goal is always to resolve issues as swiftly as possible so you can enjoy your blooms without worry.
If you have any complaint regarding your flower delivery, the product, or our service, we welcome your feedback and aim to address all concerns quickly and fairly. To submit a complaint, contact our team with your order details and a description of the issue. We listen carefully to every customer and investigate thoroughly to understand what went wrong. You will receive an initial response from us within one working day, with updates and a solution as quickly as we can manage. Your satisfaction is very important to us, and we will always do our utmost to restore your confidence in our service.
As proud members of the East Finchley community, we serve households and local businesses with the utmost care and professionalism. Our Returns, Refunds & Complaints policy reflects our genuine commitment to your happiness. Thank you for choosing Florist East Finchley for your special occasions and everyday flower needs. We’re here to help, and we look forward to delighting you with fresh, beautiful flowers—guaranteed.
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