Welcome to the Terms and Conditions page for Florist East Finchley. These terms apply to all orders placed via our online platform for flower delivery to East Finchley and its surrounding areas. By using our website and placing an order, you agree to these Terms and Conditions in full. We recommend you read them carefully before making a purchase. If you do not agree with any of these terms, please do not use our online services.
In these Terms and Conditions, the terms "we", "us" and "our" refer to Florist East Finchley. The terms "you" and "your" refer to the customer purchasing goods and services from our website. The term "website" refers to our online platform through which orders are placed, processed, and managed.
These Terms and Conditions govern all online orders for flower delivery services provided by Florist East Finchley to customers based in East Finchley and surrounding areas. We reserve the right to reject orders placed outside our specified delivery zones. By placing an order, you confirm that you are at least 18 years old and legally capable of entering into a binding contract.
To purchase flowers or related products for delivery, please follow these general steps:
Order acceptance, including the availability and substitution of products, is at our discretion. Occasionally, specific flower varieties or colours may be unavailable due to seasonal factors or supply constraints. In such events, we will substitute with flowers of equivalent value and style, striving to preserve the overall look and theme of your original selection.
Your order is considered accepted only after we issue a confirmation via our website or other communication channels. This confirmation will include a unique order reference, delivery details, and a summary of the products ordered. Please retain this confirmation for your records.
Florist East Finchley reserves the right to decline or cancel an order (with a full refund) at our discretion, for example if we are unable to fulfil the order due to factors such as delivery location, product unavailability, or payment issues.
We offer flower delivery throughout East Finchley and adjacent areas. During checkout, you will be prompted to select your preferred delivery date and, where possible, a delivery time slot. While we make every effort to meet the requested delivery time, circumstances beyond our control (such as traffic or adverse weather) may impact the exact timing.
Deliveries will be made to the address provided at checkout. It is your responsibility to ensure accuracy and completeness. We cannot accept responsibility for missed deliveries due to incorrect or incomplete addresses supplied by the customer. If the recipient is not available at the time of delivery, our courier will follow any specific instructions provided, such as leaving the flowers with a neighbour or in a safe location. Where no such instructions are present, we will use our discretion to complete delivery in the most appropriate way and notify you accordingly. Additional charges may apply for redelivery.
Payment for all orders must be made in full at the time of placing the order. We accept most major credit and debit cards, and other payment methods as shown on our website. All prices displayed are inclusive of VAT where applicable and are quoted in British Pounds (GBP). The total price at checkout includes all applicable charges for the products and services ordered, including any delivery fees.
Your payment information is processed securely via our payment provider. We do not store your card details or personal payment data beyond what is necessary to complete your transaction and comply with legal obligations. Should your payment method be declined or fail, your order will not be processed or accepted.
If you need to cancel or amend your order, please contact us as soon as possible. We require a minimum notice of 24 hours before the scheduled delivery date for all order cancellations or significant amendments. Orders cancelled with sufficient notice will receive a full refund via the original payment method.
Orders cancelled with less than 24 hours' notice before the intended delivery date may incur charges or may not be eligible for a refund, particularly if delivery has commenced or personalised items have been prepared. Amendments (such as changes to delivery information or product selection) are subject to approval and feasibility. We will always endeavour to accommodate reasonable requests where possible.
We take great care in preparing and delivering all floral arrangements. In the unlikely event that your order arrives damaged, significantly incorrect, or does not meet our quality standards, please notify us within 24 hours of delivery. Please provide details and photographic evidence where possible. We will review the issue and, if appropriate, offer a replacement, corrective action, or refund at our discretion.
Because flowers are perishable, returns of delivered bouquets are not usually accepted unless there is a clear fault. Refunds and replacements are only considered when reported within the specified period and according to the above criteria.
Due to seasonal variations and market availability, we may occasionally substitute certain flowers, foliage, or sundries included in your chosen bouquet or arrangement. Any substitutions will be made with products of equal or greater value, ensuring the overall appearance and quality remains consistent with the item selected. Should a significant substitution be necessary, we will make reasonable efforts to notify you in advance.
We aim to display images and descriptions on our website as accurately as possible. However, as flower arrangements are crafted by hand and due to the natural variation in flowers, the finished product may differ slightly in appearance from the images depicted. Vases and other accessories are included only when specified.
From time to time, Florist East Finchley may offer special discounts, promotions, or voucher codes. These are subject to additional terms as outlined at the time of the promotion, may be withdrawn at any time, and may not be combined with other offers unless specified.
It is your responsibility to provide accurate recipient and delivery details, and to ensure the recipient is available to accept the delivery where required. Please inspect your order upon delivery and contact us immediately in case of any problems or discrepancies.
Florist East Finchley will not be responsible for any indirect, incidental, or consequential losses (including loss of profits, revenue, data, or business opportunities) arising from the use of our website or services. Our liability for any claim related to your order, however it arises, shall not exceed the total amount paid for that order. This does not affect your statutory rights under the laws of England and Wales.
We accept no liability for delays or failures in performance resulting from events or circumstances outside our reasonable control ("force majeure"), including but not limited to adverse weather, fire, flood, pandemic, courier disruption, strikes, or inability to obtain materials.
All content, images, and materials displayed on our website are the property of Florist East Finchley or our licensors, and are protected by intellectual property laws. Customers may view, download, and print content for personal use only and must not reproduce, distribute, or use the material for commercial purposes without permission.
Your personal data will be processed in accordance with our Privacy Policy and in compliance with all UK data protection laws. We use your data to process and deliver your order, and for legitimate business activities only. We will never sell your details to third parties for marketing purposes.
These Terms and Conditions, and any agreement made under them, shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Florist East Finchley reserves the right to amend or update these Terms and Conditions at any time. Any changes will take effect immediately upon posting on our website. Your continued use of our online platform after such changes constitutes acceptance of the revised terms.
If you have any questions regarding these Terms and Conditions, your order, or wish to make a complaint, please use the contact form provided on our website. Our team will respond promptly to assist with your enquiry.
These Terms and Conditions apply to all customers placing online orders for flower delivery in East Finchley and the surrounding areas. By using our website and completing a purchase, you confirm your acceptance of these conditions.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 20 High Rd, Hornsey, London, N22 6BX.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in East Finchley, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near East Finchley.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
